Question 1

Where are the products made?

Accepted Answer

All of our products are designed and assembled at our headquarters in North Hollywood. We source most of our components from USA manufacturers.

Question 2

Are the products expensive?

Accepted Answer

In many applications the laser/fiber optic solution is similar in price to LED.

Question 3

Do I need to be trained to use the laser unit?

Accepted Answer

Yes. Safety training can be done in person or virtually but, training is required.

Question 4

Do you have demo units we can try out?

Accepted Answer

Yes.  Please contact us and we will be happy to set up a demo, no charge.

Question 5

Can I rent or lease the units?

Accepted Answer

Yes, please contact Jagoteq for rental and lease requests.

Question 6

Is anyone else offering a similar product?

Accepted Answer

No, we are the first and only company combining laser and fiber optic technology for lighting applications.

Question 7

Who else sells lasers that illuminate fiber optic cable?

Accepted Answer

No one, Jagoteq is unique in its patented laser lighting system.

Question 8

Do you have built-in FX or colors?

Accepted Answer

We will have built-in colors in 2025. We will be adding in FX and color loops which will be available through the UI.

Question 9

Are there preset colors and FX?

Accepted Answer

Yes, FX are the same as any standard LED based fixture, Color options can be found in the menu options with presets such as 4000-degree kelvin.

Question 10

Can I create my own colors?

Accepted Answer

You can save user created color combinations in Presets and name them accordingly.

Question 11

Can I get white light from the laser?

Accepted Answer

By mixing RG&B you can get white light. X/Y coordinates can be matched based upon the type of fiber selected.

Question 12

What can I use to rig the fiber optic cable?

Accepted Answer

You can use anything that does not pinch the cable as this causes light loss and can damage the cable.

Question 13

Can I control the lasers with Ethernet?

Accepted Answer

Yes, ethernet protocols such as Artnet and sACN are available.

Question 14

Can I control the lasers with DMX?

Accepted Answer

Yes, standard 5 pin.

Question 15

How channels of DMX are needed to control one unit?

Accepted Answer

4 channels, R,G,B, I (for intensity)

Question 16

What is the CRI of your lasers?

Accepted Answer

Laser light is not measured in CRI.  The light spectrum of lasers is similar to neon being very saturated with narrow color bands across red, green and blue.

Question 17

How many fibers can be used with the laser engine?

Accepted Answer

At this time only 1 fiber per laser engine. Some types of fiber configurations allow for many strands of fiber from one port to be used in creative ways. But still only one laser port per laser engine.

Question 18

Does the fiber produce any heat or carry electricity?

Accepted Answer

The fiber does not heat up nor does it have any electricity running through it, just light.

Question 19

Does the light from the lasers flicker?

Accepted Answer

No, there’s no flicker with lasers at any frame rate.

Question 20

Are the lasers safe to use?

Accepted Answer

Yes, Jagoteq products are FDA and ETL certified as safe when you follow the instructions. The laser light is emitted through the fiber optic cable and not dangerous to your vision. No variances required.

Question 21

Is the fiber optic cable waterproof?

Accepted Answer

Yes, all fiber optic cable is 100% waterproof

Question 22

Are the lasers loud?

Accepted Answer

No, the fan noise is minimal and can be lowered through the user interface.

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MENA Region Contacts

Muhannad Malki

Email: malki@jagoteq.com

Kendel Malki

Email: kendel@jagoteq.com

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